Return Policy
Return Policy
1. Items Not Eligible for Return
- Products once sold are not eligible for return under any circumstances, except in cases where the item has been damaged during transit.
2. Damaged Items in Transit
- If an item is damaged during transit, it can be returned to Carrycool. The customer must notify us of the damage immediately upon receipt of the item to qualify for a return. The item should be returned in its original packaging.
3. Procedure for Returning Damaged Items
- Contact Carrycool’s customer service immediately upon discovering the damage.
- Provide necessary proof, including images of the damaged item and packaging.
- Once the return is approved, the item should be sent back using the original courier or transport service, with the cost covered by Carrycool.
We are the pioneers who introduced & popularized the concept of plastic freeze pads in India. All major ice creams and brands from all parts of India & their distribution channels are happily using the CARRY COOL products. Prompt service & world class quality at an affordable rates is our motto.
